Skill
Group Graphical Queue Real Time Report
Run this report to see the
count of current calls waiting and old call waiting for specified skill
group(s).
Query: This report data is built from a database query.
Views: This report has two column chart views:
o
Number of calls waiting
o
Time for which the oldest call has been waiting
Value List: Skill Groups
Database
Schema Table(s) from which data is retrieved:
·
Skill_Group_Real_Time
·
Skill_Group
·
Media_Routing_Domain
Views for the Skill
Group Graphical
Queue Real Time Report
Number of Calls (View1) |
Oldest Call Waiting
(View2) |
|
X-Axis |
Number of Calls |
Duration, in seconds, for
the oldest call waiting in the queue |
Y-axis |
Skill Group |
Skill Group |