Skill Group Graphical Queue Real Time Report

Run this report to see the count of current calls waiting and old call waiting for specified skill group(s).

Query: This report data is built from a database query.

Views: This report has two column chart views:

o    Number of calls waiting

o    Time for which the oldest call has been waiting

Grouping:

Value List: Skill Groups

Database Schema Table(s) from which data is retrieved:

·         Skill_Group_Real_Time

·         Skill_Group

·         Media_Routing_Domain

 

 

 

 

VieViesVVViews for the Skill Group Graphical Queue Real Time Report

 

Axis

Number of Calls (View1)

Oldest Call Waiting (View2)

X-Axis

Number of Calls

Duration, in seconds, for the oldest call waiting in the queue

Y-axis

Skill Group

Skill Group