Skill Group Interval Graphical Real Time Report

Run this report to view total number of calls queued for the specified time interval for the specified skill group(s). This report uses both historical and real-time data.

Query: This report data is built from an anonymous block.

Views: This report has line graph.

Grouping:

Value List: Skill Groups

Database Schema Table(s) from which data is retrieved:

·         Skill_Group_Interval

·         Skill_Group_Real_Time

Note: This report is real-time report only for the latest interval displayed in the graph for the current date; for earlier intervals, the graph contains historical data. For any previous date, this displays only the historical data for calls queued.