Skill
Group Interval Graphical Real Time Report
Run this report to view total
number of calls queued for the specified time interval for the specified skill
group(s). This report uses both historical and real-time data.
Query: This report data is built from an anonymous
block.
Views: This report has line graph.
Value List: Skill Groups
Database Schema Table(s)
from which data is retrieved:
·
Skill_Group_Interval
Note: This
report is real-time report only for the latest interval displayed in the graph
for the current date; for earlier intervals, the graph contains historical data.
For any previous date, this displays only the historical data for calls queued.