Skill
Group Not Ready Detail Real Time Report
Run this report to show the
number of agents in Not Ready state for a specified skill group(s).
Query: This report data is built from a database query.
Views: This report has a grid view.
Grouping:
Value List: Skill Groups
Database Schema Table(s)
from which data is retrieved:
·
Skill_Group
·
Skill_Group_Real_Time
Skill
Group Not Ready Detail Real Time Report
Current fields are those fields that appear by default
in a report generated from the stock template. You can change them. See Reviewing
the Available
and Current Report Fields.
Current fields are listed below in the order (left to right) in
which they appear by default in the stock template.
Column (Field)
|
Description
|
Skill Name
|
The skill group
associated with the task on which the agent is currently working. If the
agent is not involved in any task in the media routing domain, this field
shows Not Applicable. Since an agent can be logged into multiple skill
groups, this field is not filled until the agent is assigned a task.
Derived from:
Skill_Group.EnterpriseName + Skill_Group.SkillTargetID
|
Calls Waiting
|
The number of tasks
currently in the queue.
Derived from: Skill_Group_Real_Time.RouterCallsQNow
|
Agents Staffed
|
The number of agents that
are currently logged on to the skill group. This count is updated each time
an agent logs on and each time an agent logs off.
Derived from:
Skill_Group_Real_Time.LoggedOn
|
Agents AUX
|
The number of agents in
the Not Ready state for the skill group. Not Ready is a state in which agents
are logged on but are neither involved in any call handling activity nor
available to handle a call.
Derived from:
Skill_Group_Real_Time.NotReady
|
Reason code 0-9
|
A code received from the
peripheral that indicates the reason for the agents’
last state change. If not defined, this places none.
This is directly derived
from: Skill_Group_Real_Time
|
Report
Summary: This
report has a report summary for all data.