Skill
Group Real Time Agent Status
Run this report to show the
agent status in real time.
Query: This report data is built from a database query.
Views: This report has a grid view.
Value List: Skill Groups
Database Schema Table(s)
from which data is retrieved:
·
Person
·
Agent
·
Agent_Real_Time
·
Agent_Skill_Group_Real_Time
·
Service
·
Skill_Group
Current
Fields in the Skill
Group Real Time Agent Status
Current fields are those fields that appear by default
in a report generated from the stock template. You can change them. See Reviewing
the Available
and Current Report Fields.
Current fields are listed below in the order (left to right) in
which they appear by default in the stock template.
Agent Name |
The last and first name
of the agent. Derived from: Person.LastName "," Person.FirstName |
State |
The current state of the
agent. Derived from: Agent_Real_Time.AgentState |
Duration |
The time spent in the
current agent state in HH:MM:SS (hours, minutes, seconds)
format. This is a calculated
field, derived from: DATEDIFF(seconds, Agent_Real_Time.DateTimeLastStateChange,
getdate()) |
Report
Summary: This
report has a report summary for all data.