Expanded Call Variable API

Calls carry data with them as they move through the system. This data, called expanded call variable data, is embedded with the call and is visible on the agent desktop.

Use the Expanded Call Variable API to list the expanded call variables currently defined in the database, define new expanded call variables, and view, edit, and delete existing expanded call variables.

URL

https://<server>/unifiedconfig/config/expandedcallvariable

Operations

Parameters

Search and sort values

The following table shows the parameters that are searched and the parameters that are sortable.

Search parameters Sort parameters
  • name
  • description
  • name (default)
  • description
  • maximumLength
  • maximumArraySize
  • eccArray
  • enabled
  • persistent
  • ciscoProvided

See Search and Sort.

Example get response

<expandedCallVariable>
    <refURL>http://***.***.***.***/unifiedconfig/config/expandedcallvariable/(id)</refURL>
    <name>test</name>
    <maximumLength>9</maximumLength>
    <maximumArraySize>10</maximumArraySize>
    <eccArray>true</eccArray>
    <enabled>true</enabled>
    <ciscoProvided>false</ciscoProvided>
    <description>test expanded call variable</description>
    <persistent>false</persistent>
    <changeStamp>0</changeStamp>
    <bytesRequired>105</bytesRequired>
    <bytesRequiredInCtiServer>180</bytesRequiredInCtiServer>
</expandedCallVariable>