The system validation rules show the potential errors regarding system configuration.
Rule | Explanation |
---|---|
ECC_VARIABLES_CTI_SIZE |
ECC Variables: Total bytes required for enabled variables in CTI Server must not exceed 2500. |
CMS_NODE_DISABLED |
CMS Node: Configuration Management Service (CMS) Node and Agent Re-skilling Web Tool must be disabled using Unified CCE Web Setup. |
ENTERPRISE_SERVICE_COUNT |
Enterprise Services: No Enterprise Services may be configured. |
MR_PIM_COUNT |
Peripheral: Exactly 2 MR Peripherals must be configured on the MR PG in the PG Explorer tool. |
DESK_SETTING_WITH_RING_NO_ANSWER_SET_COUNT |
Agent Desk Settings: Ring No Answer Times must not be set. |
ENT_SG_COUNT |
Skill Groups: A maximum of 1 Enterprise Skill Group can be configured. |
ENT_SG_MEMBER_COUNT |
Skill Groups: No Enterprise Skill Group Members may be configured. |
ENT_ROUTE_COUNT |
Enterprise Routes: A maximum of 1 Enterprise Route must be configured. |
ENT_ROUTE_MEMBER_COUNT |
Enterprise Routes: No Enterprise Route Members may be configured. |
GENERIC_PG_COUNT |
Peripheral Gateway: Exactly 1 Generic Peripheral Gateway must be configured. |
MR_PG_COUNT |
Peripheral Gateway: Exactly 1 Media Routing Peripheral Gateway must be configured. |
MULTICHANNEL_COUNT |
Peripheral: Exactly 1 MR PIM must be configured with the Enterprise Name of Multichannel. |
OUTBOUND_COUNT |
Peripheral: Exactly 1 MR PIM must be configured with the Enterprise Name of Outbound. |
PG_COUNT |
Peripheral Gateway: Exactly 2 Peripheral Gateways must be configured. |
SERVICE_MEMBER_COUNT |
Service Members: No Service Members may be configured. |
TYPE10_NETWORK_VRU_COUNT |
VRU: Exactly 1 Type 10 Network VRU must be configured in the Network VRU Explorer. |
TYPE10_NETWORK_VRU_MAP_COUNT |
Peripheral Gateway: All 4 VRU Peripherals must be configured on the Generic PG and associated with the Type 10 Network VRU. |
UCM_PIM_COUNT |
Peripheral: Exactly 1 Unified CM Peripheral must be configured on the Generic PG in the Peripheral Explorer tool. |
VRU_PIM_COUNT |
Peripheral: Exactly 4 VRU Peripherals must be configured. |
NOT_SKILL_GROUP_ROUTE_NAME_COUNT |
Skill Groups: All Skill Group records must have a corresponding Route record with the same Enterprise Name as the Skill Group record. |
ECC_VARIABLES_ENABLED_COUNT |
ECC Variables: ECC variables must be enabled in the System Information tool. |
SERVICE_COUNT |
Services: No Services may be configured. |
TRANSLATION_ROUTE_COUNT |
Translation Routes: No Translation Routes may be configured. |
NIC_COUNT |
NICs: No NICs may be configured. |
MRD_COUNT |
Max Media Routing Domains: The maximum number of Media Routing Domains is 20. |
MEDIA_CLASS_COUNT |
Max Media Classes: The maximum number of Media Classes is 10. |
NOT_PARTITIONED_COUNT |
Partitioning: Partitioning must be disabled in the System Information tool. |
NON_NULL_SERVICE_LEVEL_COUNT |
Service Level Threshold: The default service level must not be set in the Peripheral Explorer tool. The default is set in the System Information tool. |
DEVICE_TARGET_COUNT |
Device Targets: No Device Targets can be configured. |
CVP_LABEL_COUNT |
VRU: Each VRU PIM associated with the Generic PG in the PG Explorer tool must have exactly 1 label with a length of 10 digits. |
CUCM_LABEL_COUNT |
CUCM Routing Label: Exactly 1 label with length of 10 digits must be configured and associated with the Unified CM routing client. |
CORRELATION_ID_RANGE_COUNT |
Correlation ID: The minimum and maximum correlation number in the VRU section of the System Information tool must be 1001 and 9999 respectively. |
NULL_FEATURE_SET_ID_COUNT |
Feature Control Set : The Feature Control Set in the Customer Definition of the ICM Instance Explorer must set to NONE. |
ECC_FOR_CVP_COUNT |
ECC Variables: Exactly 9 Expanded Call Variables are required for CVP. |
NETWORK_VRU_SCRIPT_COUNT |
VRU: There must be a Network VRU Script with the Enterprise Name of VXML_Server and the Script Name of GS,Server,V configured in the Network VRU Script tool. |
DEFAULT_DESK_SETTING_COUNT |
Agent Desk Settings: Default_Agent_Desk_Setting must be set as the default Agent Desk Settings for the CUCM PIM in the PG Explorer tool. |
PCCE_APP_INSTANCE_MULTICHANNEL_COUNT |
Multichannel Application Instance: An Application Instance must be defined for Multichannel. |
TYPE2_NETWORK_VRU_COUNT |
VRU: Exactly one Type 2 Network VRU must be configured in the Network VRU Explorer tool. |
TYPE2_NETWORK_VRU_MAP_COUNT |
Peripheral: Both MR PIMs must be associated with a Type 2 Network VRU in the PG Explorer tool. |
DIALED_NUMBER_EXTERNALL_VOICE_COUNT |
Dialed Numbers: For each External Voice Dialed Numbers, there must be exactly 4 Dialed Number records for each Dialed Number String, with one for each VRU PIM. |
DIALED_NUMBER_MAP_COUNT |
Dialed Numbers: All Dialed Number records must not have an associated Region, ANI, and must have a maximum of 1 Call Type associated in the Call Type Map. |
AGENT_REAL_TIME_ENABLED_COUNT |
Peripheral: Agent Reporting must be enabled on the Unified CM Peripheral in the PG Explorer tool. |
CUSTOMER_DEFINITION_COUNT |
Customer Definition: Exactly 1 Customer Definition must be configured in the ICM Instance Explorer. |
CUSTOMER_DEFINITION_HAS_TYPE10_NETWORK_VRU |
Customer Definition: Exactly 1 Customer Definition must have a Type 10 Network VRU selected in the ICM Instance Explorer. |
DIALED_NUMBERS_REQUIRE_CUSTOMER_DEFINITION |
Dialed Numbers: No Dialed Number records can have the Customer set to None. |
SCRIPT_VERSIONS_TO_RETAIN |
Script Versions to Retain: The number of script versions to retain must be between 1 and 100, inclusively. |
APP_GATEWAY_COUNT |
Application Gateway: No Application Gateways may be configured. |
DATABASE_LOOKUP_COUNT |
Database Lookups: No Database Lookups may be configured. |
SCRIPT_VERSIONS_ALLOWED |
Max Script Versions: The maximum number of script versions allowed is 100 (minimum is 1). |
OEM_CP_MATCHES_DB_COLLATION |
The system locale must be compatible with the database collation. The valid pairs are: cp437 / iso_1 (US English) and cp850 / iso_1 (Other Latin derivatives). All other valid pairs must be identical strings: cp936 / cp936 (Chinese), cp866/cp866 (Russian), cp 932/cp932 (Japanese), and so on. For more information, see the Collation and Locale Settings for Localization section in the Packaged CCE Install and Upgrade Guide. |
AGENT_TARGETING_RULE |
There must be at exactly one agent targeting rule defined in CCE. |