callReporting
agent
reporting
script
<globalSettings> <callReporting> <serviceLevelType/> <serviceLevelThreshold/> <abandonCallWaitTime/> <answeredShortCallThreshold/> <defaultCallType> <refURL/> <name/> </defaultCallType> <defaultBucketInterval> <refURL/> <name/> </defaultBucketInterval> </callReporting> <agent> <agentPhoneLineControl/> <nonACDLineImpact/> <defaultDeskSetting> <refURL/> <name/> <defaultDeskSetting/> <loginNameCaseSensitivity/> <minimumPasswordLength/> </agent> <reporting> <reportingInterval/> </reporting> <script> <retainScriptVersion/> </script> </globalSettings>