The Runtime category rules show the potential errors and warnings for CCE machines.
![]() Note | All rules apply to both Side A and Side B, unless otherwise specified. |
Rule | Description |
---|---|
VMWARE_TOOLS | VMware tools must be up-to-date. |
VMWARE_GUEST_OS | The operating system setting on each Virtual Machine (VM) must match the operating system installed on the Guest. |
Rule | Description |
---|---|
LOGGER_RUNNING |
The logger service must be running. |
DISTRIBUTOR_RUNNING |
The distributor service must be running. |
LOGGER_HIST_LOGGER_RUNNING |
The logger historical logger process (histlogger.exe) must be running. |
LOGGER_CONFIG_LOGGER_RUNNING |
The logger configuration logger process (configlogger.exe) must be running. |
LOGGER_REPLICATION_RUNNING |
The logger replication process (replication.exe) must be running. |
LOGGER_RECOVERY_RUNNING |
The logger recovery process (recovery.exe) must be running. |
LOGGER_CSFS_RUNNING |
The logger customer support forwarding service process (csfs.exe) must be running. |
LOGGER_BA_IMPORT_RUNNING |
The logger import process (baimport.exe) must be running on the Side A data server when the dialer is installed on the call servers. |
LOGGER_CAMPAIGN_MGR_RUNNING |
The logger campaign manager process (campaignmanager.exe) must be running on the Side A data server when the dialer is installed on the call servers. |
DISTRIBUTOR_CONFIG_LOGGER_RUNNING |
The distributor configuration logger process (configlogger.exe) must be running. |
DISTRIBUTOR_RT_CLIENT_RUNNING |
The distributor real-time client process (rtclient.exe) must be running. |
DISTRIBUTOR_RT_DIST_RUNNING |
The distributor real-time distributor process (rtdist.exe) must be running. |
DISTRIBUTOR_UPDATE_AW_RUNNING |
The distributor update process (updateaw.exe) must be running. |
LOGGER_INSTALLED |
The logger service must be installed. |
DISTRIBUTOR_INSTALLED |
The distributor service must be installed. |
LOGGER_AUTOMATIC |
The logger service startup type must be set to automatic. |
DISTRIBUTOR_AUTOMATIC |
The distributor service startup type must be set to automatic. |
NO_EXTRA_SERVICES_INSTALLED_DS |
Only required services can be installed. |
Rule | Description |
---|---|
CTI_SVR_RUNNING |
The CTI Server service must be running. |
CTIOS_SVR_RUNNING |
If CTIOS Server is installed, then the CTIOS Server service must be running. |
DIALER_RUNNING |
If dialer is installed, then the dialer service must be running. |
GENERIC_PG_RUNNING |
The generic PG service must be running. |
MR_PG_RUNNING |
The media routing PG service must be running. |
GENERIC_PG_PG_AGENT_RUNNING |
The generic PG PG agent process (pgagent.exe) must be running. |
GENERIC_PG_PG_AGENT_ACTIVE_IDLE |
The generic PG PG agent process (pgagent.exe) must be active on one side and idle on the other side. |
GENERIC_PG_LIVE_DATA_ACTIVE_IDLE |
The generic PG Live Data connection must be active on one side and idle on the other side. |
GENERIC_PG_MDSPROC_RUNNING |
The generic PG message delivery service process (mdsproc.exe) must be running. |
GENERIC_PG_MDSPROC_IN_SVC_PR_ENB_DSB |
The generic PG message delivery service process (mdsproc.exe) must be enabled on one side and disabled on the other side. |
MR_PG_MDSPROC_RUNNING |
The media routing PG message delivery service process (mdsproc.exe) must be running. |
MR_PG_PG_AGENT_RUNNING |
The media routing PG PG agent process (pgagent.exe) must be running. |
ROUTER_RUNNING |
The router service must be running. |
ROUTER_DBAGENT_RUNNING |
The router database agent process (dbagent.exe) must be running. |
ROUTER_ROUTER_RUNNING |
The router process (router.exe) must be running. |
ROUTER_MDSPROC_RUNNING |
The router message delivery service process (mdsproc.exe) must be running. |
ROUTER_LIVE_DATA_ACTIVE_IDLE |
The router Live Data connection must be active on one side and idle on the other side. |
ROUTER_MDSPROC_IN_SVC_PR_ENB_DSB |
The router message delivery service process (mdsproc.exe) must be enabled on one side and disabled on the other side. |
MR_PG_MDSPROC_IN_SVC_PR_ENB_DSB |
The media routing PG message delivery service process (mdsproc.exe) must be enabled on one side and disabled on the other side. |
MR_PG_PG_AGENT_ACTIVE_IDLE |
The media routing PG PG agent process (pgagent.exe) must be active on one side and idle on the other side. |
GENERIC_PG_JTAPI_RUNNING |
The generic PG jtapi process (jtapigw.exe) must be running. |
GENERIC_PG_JTAPI_ACTIVE_IDLE |
The generic PG jtapi process (jtapigw.exe) must be active on one side and idle on the other side. |
ROUTER_CCAGENT_RUNNING |
The router central controller agent process (ccagent.exe) must be running. |
ROUTER_CCAGENT_INSVC_ACTIVE_ENABLE_COUNT |
The router central controller agent process (ccagent.exe) must be in service for both PGs. |
CTI_SVR_CTI_SVR_RUNNING |
The CTI server process (ctisvr.exe) must be running. |
CTI_SVR_CTI_SVR_ACTIVE_IDLE |
The CTI server process (ctisvr.exe) must be active on one side and idle on the other side. |
CTIOS_SVR_CTIOS_SVR_NODE_RUNNING |
The CTIOS server process (ctiosservernode.exe) must be running. |
CTIOS_SVR_CTIOS_SVR_NODE_ACTIVE |
The CTIOS server process (ctiosservernode.exe) must be active. |
DIALER_BA_DIALER_SIP_RUNNING |
The dialer process (badialer_sip.exe) must be running. |
DIALER_BA_DIALER_SIP_ACTIVE_IDLE |
The dialer process (badialer_sip.exe) must be active on one side and idle on the other side. |
CTI_SVR_AUTOMATIC |
The CTI server service startup type must be set to automatic. |
CTIOS_SVR_AUTOMATIC |
If installed, the CTIOS server service startup type must be set to automatic. |
DIALER_AUTOMATIC |
If installed, the dialer service startup type must be set to automatic. |
GENERIC_PG_AUTOMATIC |
The generic PG service startup type must be set to automatic. |
MR_PG_AUTOMATIC |
The media routing PG service startup type must be set to automatic. |
ROUTER_AUTOMATIC |
The router service startup type must be set to automatic. |
CTI_SVR_INSTALLED |
The CTI Server service must be installed. |
GENERIC_PG_INSTALLED |
The generic PG service must be installed. |
ROUTER_INSTALLED |
The router service must be installed. |
CTIOS_SVR_INSTALLED |
If installed, the CTIOS Server service must be installed on both sides. |
DIALER_INSTALLED |
If installed, the dialer service must be installed on both sides. |
MR_PG_INSTALLED |
The media routing PG service must be installed. |
GENERIC_PG_VRU_PIM_COUNT |
Four VRU PIM processes (vrupim.exe) must be running. |
GENERIC_PG_VRU_PIM_ACTIVE_IDLE |
Each VRU PIM process (vrupim.exe) must be active on one side and idle on the other side. |
MR_PG_MR_PIM_COUNT |
The number of media routing PG MR_PIM processes (mr_pim.exe) on Side A and Side B must match. Valid if 0, 1, or 2 MR_PIMs are enabled. |
MR_PG_MR_PIM_ACTIVE_IDLE |
Each MR_PIM process (mr_pim.exe) must be active on one side and idle on the other side. |
NO_EXTRA_SERVICES_INSTALLED_CS |
Only required and optional services can be installed (extra services such as an additional PG or CTI Server are not permitted). |
DIALER_INSTALLED_OUTBOUND_ENABLED |
The dialers must be installed correctly when outbound is enabled. |