Network VRU Script API

Calls may be sent to a Voice Response Unit (VRU) instead of or before they are sent to an agent. In the Packaged CCE deployment, the VRU is Customer Voice Portal (Unified CVP). You must configure network VRU scripts to direct Unified CVP on how to handle the treatment of individual calls.

Use the Network VRU Script API to list, create, edit and delete network VRU scripts.

URL

https://<server>/unifiedconfig/config/networkvruscript

Operations

Parameters

Search and sort values

The following table shows the parameters that are searched and the parameters that are sortable.

Search parameters Sort parameters
  • name
  • description
  • name (default)
  • description
  • vruScriptName
  • timeout
  • configParam
  • interruptible

See Search and Sort.

Example get response

<networkVruScript>
    <refURL>http://***.***.***.***/unified/config/networkvruscript/(id)</refURL>
    <routingType>1</routingType>
    <name>test</name>
    <vruScriptName>GS,Server,V</vruScriptName>
    <timeout>180</timeout>
    <configParam>Y</configParam>
    <interruptible>true</interruptible>
    <description>CVP VXML Server script</description>
    <changeStamp>0</changeStamp>
</networkVruScript>