Agent State Trace API

Enabling agent trace allows you to track and report on every state an agent passes through. Use this feature for short-term tracking of specific agents.


Note


The maximum number of agents with AgentStateTrace on is 100.


URL

https://<server>:<serverport>/unifiedconfig/config/agentstatetrace

Operations

Parameters

Example get response

<agentstatetrace>
   <refURL>/unifiedconfig/config/agentstatetrace</refURL>
      <agents>
           <agent xsi:type="agentSummary">
                 <refURL>/unifiedconfig/config/agent/10884</refURL>
                 <agentId>4294305</agentId>
                 <agentStateTrace>true</agentStateTrace>
                 <description>Here is a descr</description>
                 <person>
                   <firstName>John</firstName>
                   <lastName>Doe</lastName>
                   <loginEnabled>true</loginEnabled>
                   <userName>jdoe</userName>
                 </person>
               <supervisor>false</supervisor>
           </agent>
      </agents>
 </agentstatetrace>