Runtime category rules

The Runtime category rules show the potential errors and warnings for CCE machines.

Rules


Note


All rules apply to both Side A and Side B, unless otherwise specified.


VMWare rules
Rule Description
VMWARE_TOOLS VMware tools must be up-to-date.
VMWARE_GUEST_OS The operating system setting on each Virtual Machine (VM) must match the operating system installed on the Guest.
Data server rules
Rule Description

LOGGER_RUNNING

The logger service must be running.

DISTRIBUTOR_RUNNING

The distributor service must be running.

LOGGER_HIST_LOGGER_RUNNING

The logger historical logger process (histlogger.exe) must be running.

LOGGER_CONFIG_LOGGER_RUNNING

The logger configuration logger process (configlogger.exe) must be running.

LOGGER_REPLICATION_RUNNING

The logger replication process (replication.exe) must be running.

LOGGER_RECOVERY_RUNNING

The logger recovery process (recovery.exe) must be running.

LOGGER_CSFS_RUNNING

The logger customer support forwarding service process (csfs.exe) must be running.

LOGGER_BA_IMPORT_RUNNING

The logger import process (baimport.exe) must be running on the Side A data server when the dialer is installed on the call servers.

LOGGER_CAMPAIGN_MGR_RUNNING

The logger campaign manager process (campaignmanager.exe) must be running on the Side A data server when the dialer is installed on the call servers.

DISTRIBUTOR_CONFIG_LOGGER_RUNNING

The distributor configuration logger process (configlogger.exe) must be running.

DISTRIBUTOR_RT_CLIENT_RUNNING

The distributor real-time client process (rtclient.exe) must be running.

DISTRIBUTOR_RT_DIST_RUNNING

The distributor real-time distributor process (rtdist.exe) must be running.

DISTRIBUTOR_UPDATE_AW_RUNNING

The distributor update process (updateaw.exe) must be running.

LOGGER_INSTALLED

The logger service must be installed.

DISTRIBUTOR_INSTALLED

The distributor service must be installed.

LOGGER_AUTOMATIC

The logger service startup type must be set to automatic.

DISTRIBUTOR_AUTOMATIC

The distributor service startup type must be set to automatic.

NO_EXTRA_SERVICES_INSTALLED_DS

Only required services can be installed.

Call server rules
Rule Description

CTI_SVR_RUNNING

The CTI Server service must be running.

CTIOS_SVR_RUNNING

If CTIOS Server is installed, then the CTIOS Server service must be running.

DIALER_RUNNING

If dialer is installed, then the dialer service must be running.

GENERIC_PG_RUNNING

The generic PG service must be running.

MR_PG_RUNNING

The media routing PG service must be running.

GENERIC_PG_PG_AGENT_RUNNING

The generic PG PG agent process (pgagent.exe) must be running.

GENERIC_PG_PG_AGENT_ACTIVE_IDLE

The generic PG PG agent process (pgagent.exe) must be active on one side and idle on the other side.

GENERIC_PG_LIVE_DATA_ACTIVE_IDLE

The generic PG Live Data connection must be active on one side and idle on the other side.

GENERIC_PG_MDSPROC_RUNNING

The generic PG message delivery service process (mdsproc.exe) must be running.

GENERIC_PG_MDSPROC_IN_SVC_PR_ENB_DSB

The generic PG message delivery service process (mdsproc.exe) must be enabled on one side and disabled on the other side.

MR_PG_MDSPROC_RUNNING

The media routing PG message delivery service process (mdsproc.exe) must be running.

MR_PG_PG_AGENT_RUNNING

The media routing PG PG agent process (pgagent.exe) must be running.

ROUTER_RUNNING

The router service must be running.

ROUTER_DBAGENT_RUNNING

The router database agent process (dbagent.exe) must be running.

ROUTER_ROUTER_RUNNING

The router process (router.exe) must be running.

ROUTER_MDSPROC_RUNNING

The router message delivery service process (mdsproc.exe) must be running.

ROUTER_LIVE_DATA_ACTIVE_IDLE

The router Live Data connection must be active on one side and idle on the other side.

ROUTER_MDSPROC_IN_SVC_PR_ENB_DSB

The router message delivery service process (mdsproc.exe) must be enabled on one side and disabled on the other side.

MR_PG_MDSPROC_IN_SVC_PR_ENB_DSB

The media routing PG message delivery service process (mdsproc.exe) must be enabled on one side and disabled on the other side.

MR_PG_PG_AGENT_ACTIVE_IDLE

The media routing PG PG agent process (pgagent.exe) must be active on one side and idle on the other side.

GENERIC_PG_JTAPI_RUNNING

The generic PG jtapi process (jtapigw.exe) must be running.

GENERIC_PG_JTAPI_ACTIVE_IDLE

The generic PG jtapi process (jtapigw.exe) must be active on one side and idle on the other side.

ROUTER_CCAGENT_RUNNING

The router central controller agent process (ccagent.exe) must be running.

ROUTER_CCAGENT_INSVC_ACTIVE_ENABLE_COUNT

The router central controller agent process (ccagent.exe) must be in service for both PGs.

CTI_SVR_CTI_SVR_RUNNING

The CTI server process (ctisvr.exe) must be running.

CTI_SVR_CTI_SVR_ACTIVE_IDLE

The CTI server process (ctisvr.exe) must be active on one side and idle on the other side.

CTIOS_SVR_CTIOS_SVR_NODE_RUNNING

The CTIOS server process (ctiosservernode.exe) must be running.

CTIOS_SVR_CTIOS_SVR_NODE_ACTIVE

The CTIOS server process (ctiosservernode.exe) must be active.

DIALER_BA_DIALER_SIP_RUNNING

The dialer process (badialer_sip.exe) must be running.

DIALER_BA_DIALER_SIP_ACTIVE_IDLE

The dialer process (badialer_sip.exe) must be active on one side and idle on the other side.

CTI_SVR_AUTOMATIC

The CTI server service startup type must be set to automatic.

CTIOS_SVR_AUTOMATIC

If installed, the CTIOS server service startup type must be set to automatic.

DIALER_AUTOMATIC

If installed, the dialer service startup type must be set to automatic.

GENERIC_PG_AUTOMATIC

The generic PG service startup type must be set to automatic.

MR_PG_AUTOMATIC

The media routing PG service startup type must be set to automatic.

ROUTER_AUTOMATIC

The router service startup type must be set to automatic.

CTI_SVR_INSTALLED

The CTI Server service must be installed.

GENERIC_PG_INSTALLED

The generic PG service must be installed.

ROUTER_INSTALLED

The router service must be installed.

CTIOS_SVR_INSTALLED

If installed, the CTIOS Server service must be installed on both sides.

DIALER_INSTALLED

If installed, the dialer service must be installed on both sides.

MR_PG_INSTALLED

The media routing PG service must be installed.

GENERIC_PG_VRU_PIM_COUNT

Four VRU PIM processes (vrupim.exe) must be running.

GENERIC_PG_VRU_PIM_ACTIVE_IDLE

Each VRU PIM process (vrupim.exe) must be active on one side and idle on the other side.

MR_PG_MR_PIM_COUNT

The number of media routing PG MR_PIM processes (mr_pim.exe) on Side A and Side B must match. Valid if 0, 1, or 2 MR_PIMs are enabled.

MR_PG_MR_PIM_ACTIVE_IDLE

Each MR_PIM process (mr_pim.exe) must be active on one side and idle on the other side.

NO_EXTRA_SERVICES_INSTALLED_CS

Only required and optional services can be installed (extra services such as an additional PG or CTI Server are not permitted).

DIALER_INSTALLED_OUTBOUND_ENABLED

The dialers must be installed correctly when outbound is enabled.

Connection rules
Rule Description
DIAGNOSTIC_FRAMEWORK_CONNECTION The diagnostic framework service must be reachable.
CVP_SYSTEM_CLI_CONNECTION The WebServicesManager service for System CLI must be reachable.
UCM_AXL_CONNECTION The AXL service must be reachable.