Global API

The Global API returns global settings from the following categories:

URL

https://<server>/unifiedconfig/config/globalsetting

Operations

Parameters

callReporting

agent

reporting

script

labels

datacenterSettings
  • A collection of data center settings including Agent and Labels categories. The refURL field is required for each data center setting. Under Agent, you can update the following parameters if Agent PG is created for this data center:

    • agentPhoneLineControl

    • nonACDLineImpact

    • defaultDeskSetting

    Under Labels, you can update certain or all labels depending on the type of PGs that exist in the data center. For example, if only Agent PG is configured in the data center, you can update only cmLabel.

Example Get Request

<globalSettings>
        <callReporting>
            <serviceLevelType/>
            <serviceLevelThreshold/>
            <abandonCallWaitTime/>
            <answeredShortCallThreshold/>
            <defaultCallType>
                <refURL/>
                <name/>
            </defaultCallType>
            <defaultBucketInterval>
                <refURL/>
                <name/>
            </defaultBucketInterval>
        </callReporting>
        <agent>
           <nonACDLineImpact/>
            <agentPhoneLineControl/>
            <defaultDeskSetting>
                <refURL>/unifiedconfig/config/agentdesksetting/5000</refURL>
                <name>Default_Agent_Desk_Settings</name>
            <defaultDeskSetting/>
            <loginNameCaseSensitivity/>
            <minimumPasswordLength/>
        </agent>
        <reporting>
            <reportingInterval/>
        </reporting>
        <script>
            <retainScriptVersion/>
        </script>
        <labels>
            <cmLabel>8881111000</cmLabel>
            <outboundLabel>6661111000</outboundLabel>
            <cvpLabels>
                <cvpLabel>
                    <routingClientName/>
                    <pattern/>
             </cvpLabel>
        </labels>
        <datacenterSettings>
            <datacenterSetting>
            <datacenter>
                <refURL> /unifiedconfig/config/datacenter/5000</refURL>
                <name>boston</name>
            </datacenter>
            <agent>
                <nonACDLineImpact/>
                <agentPhoneLineControl/>
                <defaultDeskSetting>
                    <refURL>/unifiedconfig/config/agentdesksetting/5000</refURL>
                    <name>Default_Agent_Desk_Settings</name>
                <defaultDeskSetting/>
            <agent>
            <labels>
                <cmLabel/>
                <outboundLabel/>
                <cvpLabels>
                    <cvpLabel>
                        <routingClientName/>
                        <pattern/>
                    </cvpLabel>
                </cvpLabels>
            </labels>
        </datacenterSetting>
    </datacenterSettings>
</globalSettings>
<globalSettings>
              <changeStamp>59</changeStamp>
              <callReporting>
                     <serviceLevelType>2</serviceLevelType>
                     <serviceLevelThreshold>10</serviceLevelThreshold>
                     <abandonCallWaitTime>300</abandonCallWaitTime>
                     <answeredShortCallThreshold>30</answeredShortCallThreshold>
                     <defaultCallType>
                            <refURL>/unifiedconfig/config/calltype/5000</refURL>
                     </defaultCallType>
                     <defaultBucketInterval>
                            <refURL>/unifiedconfig/config/bucketinterval/5001</refURL>
                     </defaultBucketInterval>
              </callReporting>
              <agent>
                    <agentPhoneLineControl>1</agentPhoneLineControl>
                    <nonACDLineImpact>0</nonACDLineImpact>
                    <defaultDeskSetting>
                         <refURL>/unifiedconfig/config/agentdesksetting/5003</refURL>
                    </defaultDeskSetting>
                   <loginNameCaseSensitivity>true</loginNameCaseSensitivity>
                    <minimumPasswordLength>8</minimumPasswordLength>
              </agent>
              <reporting>
                     <reportingInterval>15</reportingInterval>
              </reporting>
              <script>
                     <retainScriptVersion>5</retainScriptVersion>
              </script>
              <labels>
                      <cmLabel>8881111000</cmLabel>
                      <outboundLabel>6661111000</outboundLabel>
                      <cvpLabels>
                           <cvpLabel>
                               <routingClientName>CVP_PG_1A</routingClientName>
                               <pattern>7777777771</pattern>
                           </cvpLabel>
                           <cvpLabel>
                               <routingClientName>CVP_PG_1B</routingClientName>
                               <pattern>7777777772</pattern>
                            </cvpLabel>
                       </cvpLabels>
														</labels>
              <datacenterSettings>
                 <datacenterSetting>
                     <datacenter>
                            <refURL> /unifiedconfig/config/datacenter/5000</refURL>
                     </datacenter>
                     <agent>
                            <agentPhoneLineControl>1</agentPhoneLineControl>
                            <nonACDLineImpact>0</nonACDLineImpact>
                            <defaultDeskSetting>
														<refURL>/unifiedconfig/config/agentdesksetting/5003</refURL>
                            														</defaultDeskSetting>
              </agent>
              <labels>
                     <cmLabel>8881111000</cmLabel>
                     <outboundLabel>6661111000</outboundLabel>
                     <cvpLabels>
																					<cvpLabel>
														<routingClientName>boston_CVP_PG_1A</routingClientName>
                                          <pattern>7777777771</pattern>
                                   </cvpLabel>
																																			<cvpLabel>
														<routingClientName>boston_CVP_PG_1B</routingClientName>
                                          <pattern>7777777772</pattern>
                                   </cvpLabel>
                            </cvpLabels>
                     </labels>
              </datacenterSetting>
       </datacenterSettings>
 </globalSettings>