Dialed Number API

Dialed numbers are string values used to select the appropriate routing script so that a voice call or a non-voice task (such as an email or a request for a web chat) can be delivered to an agent.

Use the Dialed Number API to list the dialed numbers currently defined in the database, define new dialed numbers, and view, edit, and delete existing dialed numbers.

URL

https://<server>/unifiedconfig/config/dialednumber

Operations

Parameters

Search and Sort Values

The following table shows the parameters that are searched and the parameters that are sortable.

Search parameters Sort parameters
  • dialedNumberString

  • description

  • dialedNumberString (default)
  • description
  • datacenter.name

See Search and Sort.

Advanced search parameters

The Dialed Number API also supports advanced search parameters, such as routing type (Routing Type API) and data center (Data Center API).

Example Get Response

 <dialedNumber>
  <refURL>/unifiedconfig/config/dialedNumber/(id)</refURL>
  <description>test dialed number</description>
  <dialedNumberString>8885551212</dialedNumberString>
  <routingType>1</routingType>
  <changeStamp>0</changeStamp>
  <mediaRoutingDomain>
    <refURL>/unifiedconfig/config/mediaroutingdomain/1<refURL>
    <name>Cisco_Voice</name>
  </mediaRoutingDomain>
  <datacenter>
    <name>Boxborough</name>
    <refURL>/unifiedconfig/config/datacenter/5000</refURL>
  </datacenter>
    <callType>
    <refURL>/unifiedconfig/config/calltype/(id)</refURL>
    <name>calltype name</name>
  </callType>
  <dialedNumberRecords>
    <dialedNumberRecord>
      <id>10</id>
      <name>C5011.8885551212</name>
    </dialedNumberRecord>
    <dialedNumberRecord>
      <id>11</id>
      <name>C5012.8885551212</name>
    </dialedNumberRecord>
   
  </dialedNumberRecords>
</dialedNumber>