Campaign Status API

Use the Campaign Status API to get the real-time status of running Outbound Option campaigns.

URL

https://<server>/unifiedconfig/config/campaign/<campaign-id>/runtimestats

Note


You must specify the ID for a campaign that was created using the Outbound Campaign API (see Outbound Campaign API). If you specify the ID for a campaign created using the Outbound Option Campaign tool, the request returns CceDBDataNotFoundException.


Operations

Response Parameters

Example Get Response

<runtimeStatus>
    <abandonDetectCount>0</abandonDetectCount>
    <abandonToIvrCount>0</abandonToIvrCount>
    <agentClosedCount>0</agentClosedCount>
    <agentRejectedCount>0</agentRejectedCount>
    <answeringMachineCount>0</answeringMachineCount>
    <attemptedCount>1</attemptedCount>
    <busyCount>0</busyCount>
    <callBackCount>0<callBackCount>
    <cancelledDetectCount>0</cancelledDetectCount>
    <closedCount>0</closedCount>
    <customerAbandonDetectCount>0</customerAbandonDetectCount>
    <customerNotHomeCount>0</customerNotHomeCount>
    <dateTime>2016-01-15T13:43:00</dateTime>
    <faxDetectCount>0</faxDetectCount>
    <networkAnsMachineCount>0</networkAnsMachineCount>
    <noAnswerDetectCount>0</noAnswerDetectCount>
    <noDialToneDetectCount>0</noDialToneDetectCount>
    <noRingBackDetectCount>0</noRingBackDetectCount>
    <personalCallbackCount>0</personalCallbackCount>
    <sitToneDetectCount>0</sitToneDetectCount>
    <talkTimeCount>1</talkTimeCount>
    <totalCount>0</totalCount>
    <totalVoiceCount>1</totalVoiceCount>
    <voiceCount>1</voiceCount>
    <wrapupTimeCount>0</wrapupTimeCount>
    <wrongNumberCount>0</wrongNumberCount>
</runtimeStatus>