Data Center API

This API allows administrators to manage remote data center in the Packaged CCE machine inventory.

Note


The term "data center" refers to site (remote site/main site) in PCCE deployment.

The


URL

https://<server>/unifiedconfig/config/datacenter

Operations

Parameters

Search and Sort Parameters

The following table shows the parameters that are searched and the parameters that are sortable.

Search Parameters

Sort Parameters

name

name

External Machines

Remote data centers support the following types of external machines:
  • CVP Reporting Server

  • Enterprise Chat and Email

  • Social Miner

  • Third Party Multichannel

It allows you to create, update, and delete the external machines. You can create only one external machine of each type in a remote data center. You can add the following external machines based on the PG client type configured in the remote data center
  • Agent: None

  • VRU: Unified CVP Reporting

  • Multichannel: Third-party Multichannel, Enterprise Chat and Email, and SocialMiner

When you add an external CVP reporting server to a remote data center, the CVP call server of that data center associates to this reporting server.

When you delete the external CVP reporting server, the call servers of the remote data center re-associates to the core data center CVP reporting server.

Example Get Response

<datacenter>
    <name>Boston</name>
    <refURL>/unifiedconfig/config/datacenter/5001</refURL>
    <changeStamp>1</changeStamp>
    <sideAPGHostName>pg1a.boston.icm</sideAPGHostName> 
    <sideBPGHostName>pg1b.boston.icm</sideBPGHostName> 
 <agentPG>
        <configured>true</configured>
        <cmSubSideA>
               <refURL>/unifiedconfig/config/machineinventory/1234</refURL>
               <name>cmSubA.boston.icm</name>
        </cmSubSideA>
        <cmSubSideB>
               <refURL>/unifiedconfig/config/machineinventory/5678</refURL>
               <name>cmSubB.boston.icm</name>
        </cmSubSideB>
        <finessePrimaryHostName>finesseP.boston.icm</finessePrimaryHostName>
        <finesseUserName>boston</finesseUserName>
    </agentPG>
    <vruPG>
        <configured>true</configured>
        <cvp1HostName>cvp1.boston.icm</cvp1HostName>
        <cvp2HostName>cvp2.boston.icm</cvp2HostHame>
    </vruPG>
    <mrPG>
        <configured>true</configured>
    </mrPG>
</datacenter>