Cisco Context Service is a cloud-based omnichannel solution for Cisco Contact Center Enterprise Solutions. It enables you to capture your customer’s interaction history by providing flexible storage of customer-interaction data across any channel.
Various components in the CCE Solution provide out of the box integration with Context Service. Context Service also provides an API for integration with your own applications or third-party applications to capture end-to-end customer-interaction data.
For more information about Context Service and to check service availability, see http://cisco.com/go/contextservice.
Use the Context Service Registration API to register SocialMiner with Context Service and get the current registration status.
callbackUrl: This parameter is optional in the Get URL. The browser is redirected to this URL to complete the registration or deregistration process.
state: The Context Service registration state. Values are as follows:
managementUrl: Navigate to this URL to manage the Context Service. This parameter is returned if the state is registered.
registrationUrl: Navigate to this URL to begin Context Service registration. This parameter is returned if you include the callbackUrl in the Get URL and the state is either notRegistered or invalid.
deregistrationUrl: Navigate to this URL to begin Context Service deregistration. This parameter is returned if you include the callbackUrl in the Get URL and the state is registered.
refURL: The refURL. See Shared Parameters.
connectionData: This parameter is required and the maximum size is 4 KB. connectionData is an opaque string used to connect to the Context Service. Use an empty string to clear the connectionData when deregistering.
![]() Note | You must deregister before reregistering to Context Service. If the current connectionData is not empty, you can set the value either to an empty string or to the current value. |
<contextServiceRegistration> <state>registered</state> <managementUrl>(url)</managementUrl> <!-- Included if state is registered --> <registrationUrl>(url)</registrationUrl> <!-- Included if state is notRegistered and callbackUrl is provided --> <deregistrationUrl>(url)</deregistrationUrl> <!-- Included if state is registered and callbackUrl is provided --> <refURL>/unifiedconfig/config/contextservice</refURL> </contextServiceRegistration>