Bucket Interval API

Configure bucket intervals to report how many calls are handled or abandoned during specific, incremental time slots. Each bucket interval has a maximum of nine configurable time slots, called Upper Bounds. Upper Bounds are ranges measured in seconds to segment and capture call-handling activity. You can run reports that show calls answered and calls abandoned for these intervals.

Use the Bucket Intervals API to add new bucket intervals, edit the name of an existing bucket interval, get a list of all of the configured bucket intervals, and delete existing bucket intervals.

URL

https://<server>/unifiedconfig/config/bucketinterval

Operations

Parameters

Search and Sort Values

The following table shows the parameters that are searched and the parameters that are sortable.

Search parameters Sort parameters
  • name
  • name (default)
  • upperBound 1-9

See Search and Sort.

Example Get Response

<bucketInterval>
    <refURL>/unified/config/bucketInterval/(id)</refURL>
    <name>test</name>
    <department>
        <name>sales</name>
        <refURL>/unifiedconfig/config/department/5003</refURL>
    </department>
    <upperBound1>10</upperBound1>
    <upperBound2>20</upperBound2>
    <upperBound3>30</upperBound3>
    <upperBound4>40</upperBound4>
    <upperBound5>50</upperBound5>
    <upperBound6>60</upperBound6>
    <upperBound7>70</upperBound7>
    <upperBound8>80</upperBound8>
    <upperBound9>90</upperBound9>
    <changeStamp>0</changeStamp>
</bucketInterval>