Change Log

This section notes the new and changed APIs in this Packaged CCE release.

New APIs

Updated APIs

See

Notes

Agent Desk Settings API

Changed the remoteAgentType parameter. Instead of just two possible values (0: Not allowed, 2: Allowed), there are now two new options (1: Call by Call, 3: Agent Chooses). The 2: Allowed option is now described as Nailed Up.

Agent API

New parameters:

  • ssoEnabled - This parameter is sortable.

The supervisorUserInfo parameter has been removed.

For supervisors and for agents with single sign-on (SSO) enabled, the userName parameter now uses the user's Active Directory or SSO account username.

For supervisors who are not enabled for single sign-on (SSO), the Active Directory username must be in the user@domain format in the userName parameter .

Bulk Job API

New ssomigration jobType.

Deployment Type Info API

Deployment type names have been updated.

Machine Inventory API

The Machine Inventory API now has SM_REST_API, CONTEXT_SERVICE, IDS, IDS_PRIMARY_REF, IDS_SECONDARY_REF, and PUBLISHER_REF services.

Removed the CCE_CALL_SERVER and CCE_DATA_SERVER machine types. Added the CCE_ROGGER, CCE_PG, CCE_AW, CVVB, and ECE machine types.

Changed the number of allowed CVP machines on each side from 2 to 1.

The hostName parameter is now searchable.

The API now has two advanced search parameters: type:<machine type> and serviceType:<service type>.

Media Routing Domain API

The Media Routing Domain API now supports create, update, and delete operations.

New parameters:

  • id

  • type

  • taskLife

  • taskStartTimeout

  • maxTaskDuration

Renamed parameters:

  • maxCallsInQueue has been renamed maxTasksInQueue

Removed parameters:

  • maxCallsInQueuePerCallType

  • mediaClass

Precision Queue API

New mediaRoutingDomain parameter.

Status API > Configuration Rules

Configuration rules have been reorganized under new machine names (Unified CCE Rogger, Unified CCE PG, Unified CCE AW-HDS-DDS, CUIC-LD-IdS).

New SocialMiner machine rules.

New rules for single-sign on for Unified CCE AW-HDS-DDS, CUIC-LD-IdS, Finesse, and external HDS.

New rule that hostnames must be in FQDN format, for all machines except gateways and Cisco Virtualized Voice Browser.

CUIC_HISTORICAL_REALTIME_DS_CORRECT_CONFIGURATION has been removed from the rules for the Unified Intelligence Center Publisher.

New rule that each Peripheral Gateway with a Communications Manager PIM must have an associated Task Routing Application Path.

Status API > Operation Rules

Operation rules have been reorganized under new machine names (Unified CCE Rogger, Unified CCE PG, Unified CCE AW-HDS-DDS, and CUIC-LD, IdS).

New SocialMiner machine rules.