These rules show the potential operation errors and warnings for Unified CCE, Unified CM, Unified CVP, Gateways, Unified Intelligence Center, Finesse, and Enterprise Chat and Email. Each section has a rule table that applies to all machines listed in that category, as well as a rule table for each type of machine in that category.
These rules show the potential operation errors and warnings for Unified CCE machines (Rogger, PG, and AW-HDS-DDS).
Rule |
Description |
---|---|
LOGGER_CAMPAIGN_MGR_RUNNING |
The logger campaign manager process (campaignmanager.exe) must be running on the AW 1 when the dialer is installed on the Roggers. |
LOGGER_CONFIG_LOGGER_RUNNING |
The logger configuration logger process (configlogger.exe) must be running. |
LOGGER_CSFS_RUNNING |
The logger customer support forwarding service process (csfs.exe) must be running. |
LOGGER_HIST_LOGGER_RUNNING |
The logger historical logger process (histlogger.exe) must be running. |
LOGGER_BA_IMPORT_RUNNING |
The logger import process (baimport.exe) must be running on the AW 1 when the dialer is installed on the Roggers. |
LOGGER_RECOVERY_RUNNING |
The logger recovery process (recovery.exe) must be running. |
LOGGER_REPLICATION_RUNNING |
The logger replication process (replication.exe) must be running. |
LOGGER_RUNNING |
The logger service must be running. |
SERVER_CREDENTIALS |
The Diagnostic Framework credentials entered for the Side A Unified AW-HDS-DDS must be valid. |
SERVER_CONNECTION |
The Cisco ICM Diagnostic Framework service on this machine must be reachable on the network. |
ROUTER_CCAGENT_INSVC_ACTIVE_ENABLE_COUNT |
The router central controller agent process (ccagent.exe) must be in service for both PGs. |
ROUTER_CCAGENT_RUNNING |
The router central controller agent process (ccagent.exe) must be running. |
ROUTER_DBAGENT_RUNNING |
The router database agent process (dbagent.exe) must be running. |
ROUTER_LIVE_DATA_ACTIVE_IDLE |
The router Live Data connection must be active on one side and idle on the other side. |
ROUTER_MDSPROC_IN_SVC_PR_ENB_DSB |
The router message delivery service process (mdsproc.exe) must be enabled on one side and disabled on the other side. |
ROUTER_MDSPROC_RUNNING |
The router message delivery service process (mdsproc.exe) must be running. |
ROUTER_ROUTER_RUNNING |
The router process (router.exe) must be running. |
ROUTER_RUNNING |
The router service must be running. |
Rule |
Description |
---|---|
CTI_SVR_CTI_SVR_ACTIVE_IDLE |
The CTI server process (ctisvr.exe) must be active on one side and idle on the other side. |
CTI_SVR_CTI_SVR_RUNNING |
The CTI server process (ctisvr.exe) must be running. |
CTI_SVR_RUNNING |
The CTI Server service must be running. |
DIALER_RUNNING |
If dialer is installed, then the dialer service must be running. |
DIALER_BA_DIALER_SIP_ACTIVE_IDLE |
The dialer process (badialer_sip.exe) must be active on one side and idle on the other side. |
DIALER_BA_DIALER_SIP_RUNNING |
The dialer process (badialer_sip.exe) must be running. |
MR_PG_MR_PIM_ACTIVE_IDLE |
Each MR_PIM process (mr_pim.exe) must be active on one side and idle on the other side. |
MR_PG_MDSPROC_IN_SVC_PR_ENB_DSB |
The media routing PG message delivery service process (mdsproc.exe) must be enabled on one side and disabled on the other side. |
MR_PG_MDSPROC_RUNNING |
The media routing PG message delivery service process (mdsproc.exe) must be running. |
MR_PG_PG_AGENT_ACTIVE_IDLE |
The media routing PG PG agent process (pgagent.exe) must be active on one side and idle on the other side. |
MR_PG_PG_AGENT_RUNNING |
The media routing PG PG agent process (pgagent.exe) must be running. |
MR_PG_RUNNING |
The media routing PG service must be running. |
SERVER_CREDENTIALS |
The Diagnostic Framework credentials entered for the Side A Unified CCE AW-HDS-DDS must be valid. |
SERVER_CONNECTION |
The Cisco ICM Diagnostic Framework service on this machine must be reachable on the network. |
UCM_PG_JTAPI_ACTIVE_IDLE |
The UCM PG jtapi process (jtapigw.exe) must be active on one side and idle on the other side. |
UCM_PG_JTAPI_RUNNING |
The UCM PG jtapi process (jtapigw.exe) must be running. |
UCM_PG_LIVE_DATA_ACTIVE_IDLE |
The UCM PG Live Data connection must be active on one side and idle on the other side. |
UCM_PG_MDSPROC_IN_SVC_PR_ENB_DSB |
The UCM PG message delivery service process (mdsproc.exe) must be enabled on one side and disabled on the other side. |
UCM_PG_MDSPROC_RUNNING |
The UCM PG message delivery service process (mdsproc.exe) must be running. |
UCM_PG_PIM_COUNT |
The number of UCM PG's PIM processes (eagtpim.exe) on Side A and Side B must match. Valid if 1 PIM is enabled. |
UCM_PG_PG_AGENT_ACTIVE_IDLE |
The UCM PG PG agent process (pgagent.exe) must be active on one side and idle on the other side. |
UCM_PG_PG_AGENT_RUNNING |
The UCM PG PG agent process (pgagent.exe) must be running. |
UCM_PG_RUNNING |
The UCM PG service must be running. |
VRU_PG_VRU_PIM_ACTIVE_IDLE |
Each VRU PIM process (vrupim.exe) must be active on one side and idle on the other side. |
VRU_PG_MDSPROC_IN_SVC_PR_ENB_DSB |
The VRU PG message delivery service process (mdsproc.exe) must be enabled on one side and disabled on the other side. |
VRU_PG_MDSPROC_IN_SVC_PR_ENB_DSB |
The VRU PG message delivery service process (mdsproc.exe) must be enabled on one side and disabled on the other side. |
VRU_PG_MDSPROC_RUNNING |
The VRU PG message delivery service process (mdsproc.exe) must be running. |
VRU_PG_PIM_COUNT |
The number of VRU PG's PIM processes (vrupim.exe) on Side A and Side B must match. Valid if 0 to 2 VRU PIMs are enabled. |
VRU_PG_PG_AGENT_ACTIVE_IDLE |
The VRU PG PG agent process (pgagent.exe) must be active on one side and idle on the other side. |
VRU_PG_PG_AGENT_RUNNING |
The VRU PG PG agent process (pgagent.exe) must be running. |
VRU_PG_RUNNING |
The VRU PG service must be running. |
Rule |
Description |
||
---|---|---|---|
DISTRIBUTOR_CONFIG_LOGGER_RUNNING |
The distributor configuration logger process (configlogger.exe) must be running. |
||
DISTRIBUTOR_RT_CLIENT_RUNNING |
The distributor real-time client process (rtclient.exe) must be running. |
||
DISTRIBUTOR_RT_DIST_RUNNING |
The distributor real-time distributor process (rtdist.exe) must be running. |
||
DISTRIBUTOR_RUNNING
|
The distributor service must be running. |
||
DISTRIBUTOR_UPDATE_AW_RUNNING |
The distributor update process (updateaw.exe) must be running. |
||
DEPLOYMENT_TASKS_PASSING |
The deployment tasks must all be passing. |
||
SERVER_CREDENTIALS |
The Diagnostic Framework credentials entered for the Side A Unified AW-HDS-DDS must be valid. |
||
SERVER_CONNECTION |
The Cisco ICM Diagnostic Framework service on this machine must be reachable on the network. |
These rules show the potential operation errors and warnings for Unified CM machines.
These rules show the potential operation errors and warnings for CVP machines.
Rule | Description |
---|---|
SERVER_CREDENTIALS |
The Cisco CVP WebServicesManager credentials entered for the CVP Ops Console Server must be valid. |
SERVER_CONNECTION |
The Cisco CVP WebServicesManager service on CVP Ops Console Server must be reachable on the network. |
These rules show the potential operation errors and warnings for Unified Intelligence Center machines.
Rule | Description |
---|---|
SERVER_CREDENTIALS |
The Unified Intelligence Center Administration credentials entered for the Publisher must be valid. |
SERVER_CONNECTION |
The SOAP service on the Publisher must be reachable on the network. |
These rules show the potential operation errors and warnings for Finesse.
Rule | Description |
---|---|
FINESSE_SYSTEM_STATUS |
Finesse must be in service. |
SERVER_CREDENTIALS |
The Finesse Administration credentials entered for the Primary Finesse machine must be valid. |
SERVER_CONNECTION |
The SOAP service on the Primary Finesse machine must be reachable on the network. |
FINESSE_TOMCAT_SERVICE_STARTED |
The Tomcat service must be started. |