Create Do Not Call List

When creating a Do_Not_Call list file, format it correctly using the following instructions.

Procedure
    Step 1   Using a text editor, create a text file that contains all the do-not-call phone numbers.
    Step 2   Enter a phone number for each Do Not Call entry on a new line.
    Step 3   Observe the following characteristics for each Do Not Call entry:
    • Each phone number can be a maximum of 20 characters long.

    • The Do Not Call table can support up to 60 million entries, but note that the information is stored in memory in the Campaign Manager process.

    Step 4   Save the text file to the local server.

    The following is an example of a Do_Not_Call list:

    2225554444

    2225556666

    2225559999

    To add a customer to this list, import a Do Not Call list.

    The Campaign Manager reads the Do Not Call import files. Dialing List entries are marked as Do Not Call entries only when the Campaign Manager fetches the Dialing List entry and only when there is an exact, digit-for-digit match. This allows Do Not Call imports to happen while a Campaign is running without rebuilding the Dialing List.


    Note


    If the Dialing List includes a base number plus extension, this entry must match a Do Not Call entry for that same base number and same extension. The dialer will not dial the extension.

    When the Campaign Manager starts it automatically imports from the DoNotCall.restore file that is stored in the <drive>\icm\<instance>\la\bin directory. When reading Do Not Call import files, the Campaign Manager appends the data to the DoNotCall.restore file. This restore file allows recovery of Do Not Call records after the Campaign Manager stops unexpectedly or for planned maintenance, such as a Service Release installation.

    The restore file can grow to approximately 1 GB if 60 million DNC records are imported, each having ten-digit numbers plus five-digit extensions. Sufficient disk space must be available on LoggerA to store the DoNotCall.restore file.


    Note


    To clear the Do Not Call list, import a blank file with the Overwrite table option enabled.