System Validation Rules

The system validation rules show the potential errors regarding system configuration.

Rule Explanation

ECC_VARIABLES_CTI_SIZE

ECC Variables: Total bytes required for enabled variables in CTI Server must not exceed 2500.

CMS_NODE_DISABLED

CMS Node: Configuration Management Service (CMS) Node and Agent Re-skilling Web Tool must be disabled using Unified CCE Web Setup.

ENTERPRISE_SERVICE_COUNT

Enterprise Services: No Enterprise Services may be configured.

MR_PIM_COUNT

Peripheral: Exactly 2 MR Peripherals must be configured on the MR PG in the PG Explorer tool.

DESK_SETTING_WITH_RING_NO_ANSWER _SET_COUNT

Agent Desk Settings: Ring No Answer Times must not be set.

ENT_SG_COUNT

Skill Groups: A maximum of 1 Enterprise Skill Group can be configured.

ENT_SG_MEMBER_COUNT

Skill Groups: No Enterprise Skill Group Members may be configured.

ENT_ROUTE_COUNT

Enterprise Routes: A maximum of 1 Enterprise Route must be configured.

ENT_ROUTE_MEMBER_COUNT

Enterprise Routes: No Enterprise Route Members may be configured.

GENERIC_PG_COUNT

Peripheral Gateway: Exactly 1 Generic Peripheral Gateway must be configured.

MR_PG_COUNT

Peripheral Gateway: Exactly 1 Media Routing Peripheral Gateway must be configured.

MULTICHANNEL_COUNT

Peripheral: Exactly 1 MR PIM must be configured with the Enterprise Name of Multichannel.

OUTBOUND_COUNT

Peripheral: Exactly 1 MR PIM must be configured with the Enterprise Name of Outbound.

PG_COUNT

Peripheral Gateway: Exactly 2 Peripheral Gateways must be configured.

SERVICE_MEMBER_COUNT

Service Members: No Service Members may be configured.

TYPE10_NETWORK_VRU_COUNT

VRU: Exactly 1 Type 10 Network VRU must be configured in the Network VRU Explorer.

TYPE10_NETWORK_VRU_MAP_COUNT

Peripheral Gateway: All 4 VRU Peripherals must be configured on the Generic PG and associated with the Type 10 Network VRU.

UCM_PIM_COUNT

Peripheral: Exactly 1 Unified CM Peripheral must be configured on the Generic PG in the Peripheral Explorer tool.

VRU_PIM_COUNT

Peripheral: Exactly 4 VRU Peripherals must be configured.

NOT_SKILL_GROUP_ROUTE_NAME_COUNT

Skill Groups: All Skill Group records must have a corresponding Route record with the same Enterprise Name as the Skill Group record.

ECC_VARIABLES_ENABLED_COUNT

ECC Variables: ECC variables must be enabled in the System Information tool.

SERVICE_COUNT

Services: No Services may be configured.

TRANSLATION_ROUTE_COUNT

Translation Routes: No Translation Routes may be configured.

NIC_COUNT

NICs: No NICs may be configured.

MRD_COUNT

Max Media Routing Domains: The maximum number of Media Routing Domains is 20.

MEDIA_CLASS_COUNT

Max Media Classes: The maximum number of Media Classes is 10.

NOT_PARTITIONED_COUNT

Partitioning: Partitioning must be disabled in the System Information tool.

NON_NULL_SERVICE_LEVEL_COUNT

Service Level Threshold: The default service level must not be set in the Peripheral Explorer tool. The default is set in the System Information tool.

DEVICE_TARGET_COUNT

Device Targets: No Device Targets can be configured.

CVP_LABEL_COUNT

VRU: Each VRU PIM associated with the Generic PG in the PG Explorer tool must have exactly 1 label with a length of 10 digits.

CUCM_LABEL_COUNT

CUCM Routing Label: Exactly 1 label with length of 10 digits must be configured and associated with the Unified CM routing client.

CORRELATION_ID_RANGE_COUNT

Correlation ID: The minimum and maximum correlation number in the VRU section of the System Information tool must be 1001 and 9999 respectively.

NULL_FEATURE_SET_ID_COUNT

Feature Control Set : The Feature Control Set in the Customer Definition of the ICM Instance Explorer must set to NONE.

ECC_FOR_CVP_COUNT

ECC Variables: Exactly 9 Expanded Call Variables are required for CVP.

NETWORK_VRU_SCRIPT_COUNT

VRU: There must be a Network VRU Script with the Enterprise Name of VXML_Server and the Script Name of GS,Server,V configured in the Network VRU Script tool.

DEFAULT_DESK_SETTING_COUNT

Agent Desk Settings: Default_Agent_Desk_Setting must be set as the default Agent Desk Settings for the CUCM PIM in the PG Explorer tool.

PCCE_APP_INSTANCE_MULTICHANNEL _COUNT

Multichannel Application Instance: An Application Instance must be defined for Multichannel.

TYPE2_NETWORK_VRU_COUNT

VRU: Exactly one Type 2 Network VRU must be configured in the Network VRU Explorer tool.

TYPE2_NETWORK_VRU_MAP_COUNT

Peripheral: Both MR PIMs must be associated with a Type 2 Network VRU in the PG Explorer tool.

DIALED_NUMBER_EXTERNAL_VOICE_COUNT

Dialed Numbers: For each External Voice Dialed Numbers, there must be exactly 4 Dialed Number records for each Dialed Number String, with one for each VRU PIM.

DIALED_NUMBER_MAP_COUNT

Dialed Numbers: All Dialed Number records must not have an associated Region, ANI, and must have a maximum of 1 Call Type associated in the Call Type Map.

AGENT_REAL_TIME_ENABLED_COUNT

Peripheral: Agent Reporting must be enabled on the Unified CM Peripheral in the PG Explorer tool.

CUSTOMER_DEFINITION_COUNT

Customer Definition: Exactly 1 Customer Definition must be configured in the ICM Instance Explorer.

CUSTOMER_DEFINITION_HAS_TYPE10 _NETWORK_VRU

Customer Definition: Exactly 1 Customer Definition must have a Type 10 Network VRU selected in the ICM Instance Explorer.

DIALED_NUMBERS_REQUIRE _CUSTOMER_DEFINITION

Dialed Numbers: No Dialed Number records can have the Customer set to None.

SCRIPT_VERSIONS_TO_RETAIN

Script Versions to Retain: The number of script versions to retain must be between 1 and 100, inclusively.

APP_GATEWAY_COUNT

Application Gateway: No Application Gateways may be configured.

DATABASE_LOOKUP_COUNT

Database Lookups: No Database Lookups may be configured.

SCRIPT_VERSIONS_ALLOWED

Max Script Versions: The maximum number of script versions allowed is 100 (minimum is 1).

OEM_CP_MATCHES_DB_COLLATION

The system locale must be compatible with the database collation. The valid pairs are: cp437 / iso_1 (US English) and cp850 / iso_1 (Other Latin derivatives). All other valid pairs must be identical strings: cp936 / cp936 (Chinese), cp866/cp866 (Russian), cp 932/cp932 (Japanese), and so on. For more information, see the Collation and Locale Settings for Localization section in the Packaged CCE Install and Upgrade Guide.

AGENT_TARGETING_RULE

There must be at exactly one agent targeting rule defined in CCE.