A media routing domain is a collection of skill groups associated with a common media class. It is used to organize how requests for different media are routed.
Use the Media Routing Domain (MRD) API to list the MRDs currently defined in the database.
refURL: The refURL of the media routing domain. See Shared Parameters.
name: Name of the media routing domain. See Shared Parameters.
description: See Shared Parameters.
mediaClass: Includes the following parameters:
serviceLevelThreshold: Value in seconds within which calls must be answered.
interruptible: Indicates if an agent can be interrupted by assigned tasks from another MRD. Values are true/false.
maxCallsInQueue: The maximum number of calls allowed to be queued at one time.
maxCallsInQueuePerCallType: The maximum number of calls allowed to be queued, per call type.
maxTimeInQueue: The maximum amount of time, in seconds, a call can queued.
The following table shows the parameters that are searched and the parameters that are sortable.
Advanced search parameters
<mediaRoutingDomains> <mediaRoutingDomain> <changeStamp>0</changeStamp> <refURL>/unifiedconfig/config/mediaroutingdomain/5001</refURL> <description>System-provided media routing domain for Cisco_Chat</description> <interruptible>false</interruptible> <maxCallsInQueue>1000</maxCallsInQueue> <maxCallsInQueuePerCallType>1000</maxCallsInQueuePerCallType> <maxTimeInQueue>1000</maxTimeInQueue> <mediaClass> <name>Cisco_Chat</name> <id>6</id> </mediaClass> <name>Cisco_Chat</name> <serviceLevelThreshold>30</serviceLevelThreshold> </mediaRoutingDomain> <mediaRoutingDomain> <changeStamp>0</changeStamp> <refURL>/unifiedconfig/config/mediaroutingdomain/1</refURL> <description>Default Media Routing Domain for Cisco_Voice</description> <interruptible>false</interruptible> <mediaClass> <name>Cisco_Voice</name> <id>4</id> </mediaClass> <name>Cisco_Voice</name> <serviceLevelThreshold>30</serviceLevelThreshold> </mediaRoutingDomain> </mediaRoutingDomains>