Calls may be sent to a Voice Response Unit (VRU) instead of or before they are sent to an agent. In the Packaged CCE deployment, the VRU is Customer Voice Portal (Unified CVP). You must configure network VRU scripts to direct Unified CVP on how to handle the treatment of individual calls.
Use the Network VRU Script API to list, create, edit and delete network VRU scripts.
refURL: The refURL of the network VRU script. See Shared Parameters.
name: The name of the network VRU as seen by CCE. See Shared Parameters.
changeStamp: See Shared Parameters.
description: See Shared Parameters.
routingType: This field is optional and defaults to 1. Options are:
vruScriptName: Required. The name of the script as it is known on the Unified CVP. Maximum length of 39 characters allowed.
timeout: Number of seconds for the system to wait for a response from the routing client after directing it to run the script. Must be an integer that is 1 or higher. Default is 180.
configParam: Optional string used by Unified CVP to pass additional parameters to the IVR Service. Maximum length is 255 characters.
interruptible: Indicates whether the script can be interrupted. Values are true/false.
The following table shows the parameters that are searched and the parameters that are sortable.
<networkVruScript> <refURL>http://***.***.***.***/unified/config/networkvruscript/(id)</refURL> <routingType>1</routingType> <name>test</name> <vruScriptName>GS,Server,V</vruScriptName> <timeout>180</timeout> <configParam>Y</configParam> <interruptible>true</interruptible> <description>CVP VXML Server script</description> <changeStamp>0</changeStamp> </networkVruScript>