These rules show the potential operation errors and warnings for CCE, UCM, CVP, Gateways, CUIC, and Finesse. Each section has a rule table that applies to all machines listed in that category, as well as a rule table for each type of machine in that category.
These rules show the potential operation errors and warnings for CCE machines (Call Server, Data Server, and External AW).
Rule | Description |
---|---|
MR_PG_MDSPROC_RUNNING | The media routing PG message delivery service process (mdsproc.exe) must be running. |
MR_PG_PG_AGENT_RUNNING | The media routing PG PG agent process (pgagent.exe) must be running. |
MR_PG_MR_PIM_ACTIVE_IDLE | Each MR_PIM process (mr_pim.exe) must be active on one side and idle on the other side. |
MR_PG_MDSPROC_IN_SVC_PR_ENB_DSB | The media routing PG message delivery service process (mdsproc.exe) must be enabled on one side and disabled on the other side. |
MR_PG_PG_AGENT_ACTIVE_IDLE | The media routing PG PG agent process (pgagent.exe) must be active on one side and idle on the other side. |
CTI_SVR_RUNNING | The CTI Server service must be running. |
GENERIC_PG_RUNNING | The generic PG service must be running. |
GENERIC_PG_LIVE_DATA_ACTIVE_IDLE | The generic PG Live Data connection must be active on one side and idle on the other side. |
ROUTER_RUNNING | The router service must be running. |
ROUTER_LIVE_DATA_ACTIVE_IDLE | The router Live Data connection must be active on one side and idle on the other side. |
MR_PG_RUNNING | The media routing PG service must be running. |
DIALER_RUNNING | If dialer is installed, then the dialer service must be running. |
CTIOS_SVR_RUNNING | If CTIOS Server is installed, then the CTIOS Server service must be running. |
ROUTER_ROUTER_RUNNING | The router process (router.exe) must be running. |
ROUTER_DBAGENT_RUNNING | The router database agent process (dbagent.exe) must be running. |
ROUTER_MDSPROC_RUNNING | The router message delivery service process (mdsproc.exe) must be running. |
ROUTER_CCAGENT_RUNNING | The router central controller agent process (ccagent.exe) must be running. |
ROUTER_MDSPROC_IN_SVC_PR_ENB_DSB | The router message delivery service process (mdsproc.exe) must be enabled on one side and disabled on the other side. |
ROUTER_CCAGENT_INSVC_ACTIVE_ENABLE_COUNT | The router central controller agent process (ccagent.exe) must be in service for both PGs. |
CTI_SVR_CTI_SVR_RUNNING | The CTI server process (ctisvr.exe) must be running. |
CTIOS_SVR_CTIOS_SVR_NODE_RUNNING | The CTIOS server process (ctiosservernode.exe) must be running. |
DIALER_BA_DIALER_SIP_RUNNING | The dialer process (badialer_sip.exe) must be running. |
CTI_SVR_CTI_SVR_ACTIVE_IDLE | The CTI server process (ctisvr.exe) must be active on one side and idle on the other side. |
CTIOS_SVR_CTIOS_SVR_NODE_ACTIVE | The CTIOS server process (ctiosservernode.exe) must be active. |
DIALER_BA_DIALER_SIP_ACTIVE_IDLE | The dialer process (badialer_sip.exe) must be active on one side and idle on the other side. |
GENERIC_PG_JTAPI_RUNNING | The generic PG jtapi process (jtapigw.exe) must be running. |
GENERIC_PG_VRU_PIM_COUNT | Four VRU PIM processes (vrupim.exe) must be running. |
GENERIC_PG_MDSPROC_RUNNING | The generic PG message delivery service process (mdsproc.exe) must be running. |
GENERIC_PG_PG_AGENT_RUNNING | The generic PG PG agent process (pgagent.exe) must be running. |
GENERIC_PG_JTAPI_ACTIVE_IDLE | The generic PG jtapi process (jtapigw.exe) must be active on one side and idle on the other side. |
GENERIC_PG_VRU_PIM_ACTIVE_IDLE | Each VRU PIM process (vrupim.exe) must be active on one side and idle on the other side. |
GENERIC_PG_MDSPROC_IN_SVC_PR_ENB_DSB | The generic PG message delivery service process (mdsproc.exe) must be enabled on one side and disabled on the other side. |
GENERIC_PG_PG_AGENT_ACTIVE_IDLE | The generic PG PG agent process (pgagent.exe) must be active on one side and idle on the other side. |
SERVER_CONNECTION | The machine must be reachable on the network. |
SERVER_CREDENTIALS | The inventory's credentials for the machine must be valid. |
Rule | Description |
---|---|
DISTRIBUTOR_RUNNING | The distributor service must be running. |
LOGGER_RUNNING | The logger service must be running. |
LOGGER_HIST_LOGGER_RUNNING | The logger historical logger process (histlogger.exe) must be running. |
LOGGER_CONFIG_LOGGER_RUNNING | The logger configuration logger process (configlogger.exe) must be running. |
LOGGER_REPLICATION_RUNNING | The logger replication process (replication.exe) must be running. |
LOGGER_RECOVERY_RUNNING | The logger recovery process (recovery.exe) must be running. |
LOGGER_CSFS_RUNNING | The logger customer support forwarding service process (csfs.exe) must be running. |
LOGGER_BA_IMPORT_RUNNING | The logger import process (baimport.exe) must be running on the Side A data server when the dialer is installed on the call servers. |
LOGGER_CAMPAIGN_MGR_RUNNING | The logger campaign manager process (campaignmanager.exe) must be running on the Side A data server when the dialer is installed on the call servers. |
Rule | Description |
---|---|
DISTRIBUTOR_CONFIG_LOGGER_RUNNING | The distributor configuration logger process (configlogger.exe) must be running. |
DISTRIBUTOR_RT_CLIENT_RUNNING |
The distributor real-time client process (rtclient.exe) must be running. |
DISTRIBUTOR_RT_DIST_RUNNING |
The distributor real-time distributor process (rtdist.exe) must be running. |
DISTRIBUTOR_UPDATE_AW_RUNNING | The distributor update process (updateaw.exe) must be running. |
SERVER_CONNECTION | The machine must be reachable on the network. |
SERVER_CREDENTIALS | The inventory's credentials for the machine must be valid. |