Global API

The Global API returns global settings from the following categories:

URL

https://<server>/unifiedconfig/config/globalsetting

Operations

Parameters

callReporting

agent

reporting

script

Example Get Request

<globalSettings>
  <callReporting>
    <serviceLevelType/>
    <serviceLevelThreshold/>
    <abandonCallWaitTime/>
    <answeredShortCallThreshold/>
    <defaultCallType>
     <refURL/>
     <name/>
    </defaultCallType>
    <defaultBucketInterval>
      <refURL/>
      <name/>
    </defaultBucketInterval>
  </callReporting>
  <agent>
    <agentPhoneLineControl/>
    <nonACDLineImpact/>
    <defaultDeskSetting>
      <refURL/>
      <name/>
    <defaultDeskSetting/>
    <loginNameCaseSensitivity/>
    <minimumPasswordLength/>
  </agent>
  <reporting>
    <reportingInterval/>
  </reporting>
  <script>
    <retainScriptVersion/>
  </script>
</globalSettings>