How to ... Enable and Gather AXL API Logs

Note: You should enable AXL logs only on request from Cisco TAC or Cisco Developer Services.

Enable the AXL Logs from the Serviceability Window

1. From the Unified CM Administration window, choose Cisco Unified Serviceability. Click Go.
   
2. Choose Trace > Configuration.
   
3. From the Servers column, select the server and click GO.
4. From the Service Group box, select Database And Admin Services and click GO.
5. From the Services box, select the Cisco AXL Web Service and click GO.
6. Check the Trace On check box.
7. If you want the trace to apply to all Unified CM servers in the cluster, select the Apply to All Nodes check box.
8. From the Debug Trace Level field, select Debug.
   

Gather the AXL Logs using the RTMT Tool

1. Log into CUCM Administration.
2. Go to Applications, choose Plugins.
   
3. Search and find the Real Time Monitoring Tool.
4. Download the Cisco Unified CM Real-Time Monitoring tool (RTMT).
   
5. Install the RTMT tool.
6. Start the RTMT tool.
7. Enter the address of the CUCM server you want to monitor.
   
8. Log into the server.
9. To collect logs and traces, go to Trace central and double-click Collect Files.
   
10. Check All Servers for  Cisco AXL Web Service.
    
11. On Collect File Options screen, select an Absolute Range approx. 30 min before and after your test run. Zip-ing the files is convenient. Please email or attach to your case using the online TAC case tool.