What's the Cause
When it probably is the API, but on the partner/customer side
- Single sign on doesn't authenticate correctly
- It works from the .webex.com site, and via API calls made outside the application but not when accessed via the integrated application
- It was working the day before and the customer changed web servers, or something else on their backend
When it probably is not the API, but on the Webex side
- Reproducible via the .webex.com site
- ORA (database) errors appear
When it is NOT the API
- Not reproducible via the API outside of the API integrated application
- "The links just suddenly stop working!" In some cases this happens because the links from Webex pages have been added to pages hosted outside the Webex network. "Ripping" (cutting & pasting) links from Webex pages is not supported. Look to Webex API or Common Entry Points as a solution.