Cisco DevNet: Finesse

Learn how to code with Finesse APIs

Basic User REST APIs with XMPP Events

Jump right into using the Finesse REST APIs in this 20 minute beginner learning lab that walks you through using the basic User REST APIs and how to receive Finesse notifications via XMPP Events.

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Basic Dialog REST APIs with XMPP Events

After completing the Basic User REST APIs with XMPP Events learning lab, build upon your newly acquired skills and learn how to use the basic Dialog REST APIs with Finesse notifications.

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Find sample gadgets

Learning Sample Gadget

by Cisco

Demonstrates how to use the User and Dialog objects as well as perform operations such as change User state, place a call, and using a Dialog's CallVariable for a screenpop in an iframe.

Embedded WebApp Sample Gadget

by Cisco

Demonstrates how to display a webpage in a gadget.

Screenpop Sample Gadget

by Cisco

Demonstrates how to create a screenpop into a webpage from data in a CallVariable associated with an inbound call.

External REST API Sample Gadget

by Cisco

Demonstrates how to call an external REST API using gadgets.io.makeRequest() in a gadget.

CUIC Sample Gadget

by Cisco

Demonstrates how to create a gadget that displays a CUIC permalink in an iframe.

Spark Team Announcements Sample Gadget

by Cisco

Demonstrates how to integrate Cisco Spark APIs in a gadget.

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Test your code in a Finesse Sandbox

The Finesse Sandboxes are a Cisco cloud service provided to help customers, partners, and developers quickly integrate their solutions with a number of Cisco technologies. The Finesse Sandboxes provides a developer with an environment to design, develop and test custom Finesse gadgets as well as applications using the Finesse RESTful APIs. View All

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FEATURED LAB

Contact Center Express 11.6(1) Sandbox (with Finesse)

Try out the Cisco Unified Contact Center Express Sandbox. Use it to try out the Finesse agent and supervisor desktop, make Finesse REST API calls, or even develop a Finesse custom gadget.

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See what others are saying

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Featured Blog

The UCCX 11.6 sandbox is here!

by Denise Kwan | 2 months ago

The Customer Care 11.6 solution was released 2 weeks ago and DevNet already has a UCCX 11.6 sandbox available for you to play with! In this sandbox, you will find the following products: UCCX 11.6 Finesse 11.6 CUIC 11.6 MediaSense 11.5...

Recent Discussion

Finesse Workflow action : (is not in list)

by Ryad Messaouden | 6 days ago

is Finesse Dialogid available in uccx Database?

by Touqeer Nasir | 11 days ago

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Finesse Forum

Bring your questions to the Finesse community! Engage, collaborate and share with your fellow experts in the developer forum.