CTI Supported Phones
CTI (TAPI/JTAPI) Supported Device Matrix
Last update 3/18/2020
Device/Phone Model |
SCCP |
SIP |
Remarks |
|---|---|---|---|
| Analog Phone | XX | Limitations for this device described at: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/jtapi_dev/4_1_3/developer/jtdevch1.html#wp1029269 | |
| ATA 190 | XX | ||
| Cisco 12 S | XX | ||
| Cisco 12 SP | XX | ||
| Cisco 30 SP+ | XX | ||
| Cisco 3905 | XX | Not a CTI supported device | |
| Cisco 3911 | NA | NA | Not a CTI supported device |
| Cisco 6901 | XX | XX | |
| Cisco 6911 | XX | XX | |
| Cisco 6921 | XX | XX | |
| Cisco 6941 | XX | XX | |
| Cisco 6945 | XX | XX | |
| Cisco 6961 | XX | XX | |
| Cisco 7811 | XX | ||
| Cisco 7821 | XX | ||
| Cisco 7841 | XX | ||
| Cisco 7861 | XX | ||
| Cisco 7902 | XX | ||
| Cisco 7905 | XX | ||
| Cisco 7906 | XX | XX | |
| Cisco 7910 | XX | ||
| Cisco 7911 | XX | XX | |
| Cisco 7912 | XX | ||
| Cisco 7914 Sidecar | XX | ||
| Cisco 7915 Sidecar | XX | XX | |
| Cisco 7916 Sidecar | XX | XX | |
| Cisco CKEM Sidecar | XX | ||
| Cisco 7920 | XX | ||
| Cisco 7921 | XX | ||
| Cisco 7925 & 7925-EX | XX | ||
| Cisco 7926 | XX | ||
| Cisco 7931 | XX | XX | CTI supported only if roll-over is disabled. Starting with 7.1 this device is supported when corresponding role is added to user |
| Cisco 7935 | XX | ||
| Cisco 7936 | XX | ||
| Cisco 7937 | XX | ||
| Cisco 7940 | XX | ||
| Cisco 7941 | XX | XX | |
| Cisco 7941G-GE | XX | XX | |
| Cisco 7942 | XX | XX | |
| Cisco 7945 | XX | XX | |
| Cisco 7960 | XX | ||
| Cisco 7961 | XX | XX | |
| Cisco 7961G-GE | XX | XX | |
| Cisco 7962 | XX | XX | |
| Cisco 7965 | XX | XX | |
| Cisco 7970 | XX | XX | |
| Cisco 7971 | XX | XX | |
| Cisco 7975 | XX | XX | |
| Cisco 7985 | XX | ||
| Cisco 8811 | XX | ||
| Cisco 8816 | XX | ||
| Cisco 8831 | XX | ||
| Cisco 8841 | XX | ||
| Cisco 8845 | XX | ||
| Cisco 8851 | XX | ||
| Cisco 8861 | XX | ||
| Cisco 8865 | XX | ||
| Cisco 8941 | XX | XX | |
| Cisco 8945 | XX | XX | |
| Cisco 8961 | XX | phoneSetDisplay() interface is not supported | |
| Cisco 9951 | XX | phoneSetDisplay() interface is not supported | |
| Cisco 9965 | XX | ||
| Cisco 9971 | XX | phoneSetDisplay() interface is not supported | |
| Cisco DX650 | XX | phoneSetDisplay() interface is not supported | |
| Cisco DX70 | XX | ||
| Cisco DX80 | XX | ||
| Cisco E20 | XX | Not a CTI supported device | |
| Cisco EX60 | XX | Not a CTI supported device | |
| Cisco EX90 | XX | Not a CTI supported device | |
| Cisco CTS 500 | XX | Not a CTI supported device | |
| Cisco CTS 500-32 | XX | Not a CTI supported device | |
| Cisco CTS (all other models) | XX | Not a CTI supported device | |
| Cisco ATA 186 | XX | Limitations for this device described at: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/jtapi_dev/4_1_3/developer/jtdevch1.html#wp1029269 | |
| Cisco ATA 187 | NA | NA | Not a CTI supported device |
| Cisco ATA 188 | NA | NA | Not a CTI supported device |
| Cisco IP Communicator | XX | XX | |
| Cisco Jabber for Windows - Softphone Mode | XX | Requires Jabber for Windows 9.0 or later | |
| Cisco Jabber for Windows -Extend/Connect Mode | NA | NA | Requires CUCM 9.1(1a) and Jabber for Windows 9.1(2) or later |
| Cisco Jabber for Windows - Remote Desktop Control Mode | NA | NA |
Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support. |
| Cisco Jabber for Mac - Softphone Mode | XX | Requires CUCM 8.6(1) | |
| Cisco Jabber for Mac - Remote Desktop Control Mode | NA | NA |
Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support. |
| Cisco Jabber for iPhone & iPad | Requires CUCM 12.5 | ||
| Cisco Jabber for Android | Requires CUCM 12.5 | ||
| Cisco Unified Personal Communicator- Softphone Mode | XX | CTI support added in CUPC release 8.5(1) | |
| Cisco Unified Personal Communicator- Remote Desktop Control Mode | NA | NA |
Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support. |
| Cisco Unified Communications Integration for Microsoft Office Communicator/Lync - Softphone Mode | NA | NA | Not a CTI supported device |
| Cisco Unified Communications Integration for Microsoft Office Communicator/Lync - Remote Desktop Control Mode | NA | NA |
Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support. |
| Cisco Unified Communications for RTX (CUCRTX) -Softphone Mode | NA | NA | Not a CTI supported device |
| Cisco Unified Communications for RTX (CUCRTX) -Remote Desktop Control Mode | NA | NA |
Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support. |
| Cisco Web Communicator for Wx Social - Softphone Mode | NA | NA | Not a CTI supported device |
| Cisco Web Communicator for Wx Social - Remote Desktop Control Mode | NA | NA |
Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support. |
| Cisco Unified Communications Integration for WebEx Connect - Softphone Mode | NA | NA | Not a CTI supported device |
| Cisco Unified Communications Integration for WebEx Connect - Remote Desktop Control Mode | NA | NA |
Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support. |
| Cisco VGC Phone | XX | ||
| VG224 | NA | NA | Not a CTI supported device |
| VG248 | XX | Limitations for this device described at: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/jtapi_dev/4_1_3/developer/jtdevch1.html#wp1029269 | |
| CTI Port | NA | NA | CTI Supported virtual device that doesn't use SCCP or SIP |
| CTI Remote Device (Extend/Connect) | NA | NA | CTI Supported virtual device that doesn't use SCCP or SIP |
| CTI Route Point | NA | NA | CTI Supported virtual device that doesn't use SCCP or SIP |
| ISDN BRI Phone | NA | NA | Not a CTI supported device |
| IMS Client | NA | NA | Not a CTI supported device |
| Mobile Communicator | NA | NA | Not a CTI supported device |
| Nokia S60 | NA | NA | Not a CTI supported phone |
| Remote Destination Profile (Single Number Reach) | NA | NA | Not a CTI supported phone |
| Cisco Spark Remote Device | NA | NA | CTI Supported. Not supported from CiscoJTAPI and CiscoTSP |
Special Firmware Download Instructions:
- Navigate to http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240
- Select IP Telephony, then IP Phones
- Navigate to the appropriate IP Phone Model Folder as determined by the device model.
- After downloading the firmware, please refer to the firmware upload instructions found in the Unified CM Administration guide.
Compatibility of Cisco IP Phones & Clients
Phone models that are End of Software Maintenance will continue to be supported on the latest Unified Communications Manager releases. However, they will not take advantage of any new Unified Communications Manager or firmware features associated with that release.
For more information on End of Sale phone models, reference the model's End of Sale announcement for information on level of firmware and hardware support.
Note: Phones that are past the Last Date of Support continue to be supported on Cisco Unified Communications Manager (Unified CM) until they are deprecated. After a phone is deprecated, it will no longer register with the Unified CM. Phone deprecation started with Unified CM Release 11.5. See the release notes for Unified CM Release 11.5 or later for the list of deprecated phones.